A Patient Engagement Platform to Help You Connect with Patients on a Deeper, More Personalized Level Than Ever Before.

Patients Find It Challenging to Start — and  Stay On — Their Medicines (And They Hold  Pharma Responsible)

For many patients, the post-Rx journey is a fraught experience where administrative delays in benefits investigation or prior authorization represent potential interruptions in life-sustaining care. Due to access challenges, 25 percent of prescribed patients never fill their first prescription. And many patients have poor adherence, all of which adds up to significant lost revenue and eroded confidence in the pharma company brands themselves.
There must be a better solution to help patients get access to affordable medicines. A solution that goes beyond throwing more headcount at the problem. A solution that truly provides 24/7 support. A solution that helps patients get on and stay on therapy, helps providers see improved clinical outcomes, and helps pharma companies get revenue that would otherwise be lost.

An Intelligent Patient Engagement Platform From Phluence™ — Simplify Access to Medicines and Close the Gap Between Pharmaceutical Manufacturers and Patients.

A patient’s diagnosis of a condition or disease marks the beginning of an often years-long therapy journey. The first step on this journey is typically an introduction to a pharmaceutical company brand … and feelings of hope that relief from symptoms may soon be on the way. What follows, however, can be a series of complex, frustrating steps involving multiple unseen stakeholders and various administrative bottlenecks. At the end, if things go well, is delivery of a prescribed medicine and the start of therapy.

01

Brand Offer
Awareness

HCP Diagnosis and Rx

02

Benefits
Investigation

Point-of-Service Cost
and Coverage

03

Virtual Hub
Enrollment

Marketing Opt-In/Start
Forms/Missing Data
Collection

04

Prior Authorization
Support

Digital Form
Library/Accuracy
Assessment/Appeals

05

Affordability
Program Eligibility

Bridge/Copay/PAP/DTP

06

Pharmacy
Engagement

Commercial Fill/Starter/
Bridge/PAP/DTP

07

Care Continuity

Adherence/Annual RV/
Therapy Education

Across this multi-stage journey, there are predictable, actionable routines and workflows that
must be followed — the kind of complex workflows that agentic AI is perfectly suited to
manage. This is exactly where Phluence operates. Our solution leverages agentic AI and
automation to streamline and simplify the complex event orchestration and coordination that
must occur along the post-Rx journey.

Consented Patient Pipeline

Phluence agents can automate the process
of patient consent/opt-in for their personal
health information to be shared among key
stakeholders—manufacturers, specialty
pharmacies, and provider hubs.

Patient Marketing Agent

Our marketing agent personalizes patient engagement, optimizes treatment adherence, and streamlines educational outreach by analyzing multi-source data to create tailored, compliant, and omnichannel content.

Enrollment Agent

The Phluence enrollment agent accelerates virtual hub enrollment by automating document verification, filling out enrollment forms, and navigating complex payer requirements 24/7.

Call Center/ Contact Center Agent

Our voice agents automate high-volume, rules-based tasks such as scheduling, insurance verification, and routine triage, helping your pharma call center do more without adding staff.

How can the Phluence™ Patient Engagement Platform help you?

Phluence helps pharma manufacturers connect with patients more meaningfully than ever before. Contact us today to learn more.

*Required fields

Please read our Privacy Policy to see how we use your personal information.

A Patient Engagement Platform to Help You Connect with Patients on a Deeper, More Personalized Level Than Ever Before.